Privacy Policy

Last updated: 26/09/2026

EMKA MED places particular importance on protecting the personal data of users of its website.

The purpose of this Privacy Policy is to inform users of the website about how EMKA MED collects, uses, stores and protects personal data that may be provided when using the website.

This Privacy Policy has been prepared in particular with regard to Tunisian Organic Law No. 2004-63 of July 27, 2004, relating to the protection of personal data.

1. Data Controller

The entity responsible for processing personal data collected through this website is:

EMKA MED
Rue Albdallah Farhat
Ourdanine
5010 Monastir, Tunisia

Phone: +216 99 851 200
Email: sami.ben.mansour@emkaelec.com

2. Personal Data We May Collect

When using the website, EMKA MED may collect personal data that users voluntarily provide, particularly when using the contact form.

Depending on the information requested in the form, such data may include:

First and last name;
Email address;
Telephone number;
Company and job title;
Country or professional location;
Content of the message or request;
Any other information voluntarily provided by the user.

EMKA MED does not request sensitive personal data through the contact form unless such information is necessary for a specific purpose.

3. Purposes of Processing

Personal data provided to EMKA MED may be processed for the following purposes:

Responding to requests submitted through the contact form;
Providing information about EMKA MED’s products and services;
Following up on communications with prospects, customers or partners;
Processing commercial or technical requests;
Ensuring the operation and security of the website;
Complying with applicable legal and regulatory obligations.

Personal data is used only for the purposes for which it was collected or for purposes compatible with those purposes.

4. Mandatory or Optional Information

Information requested through forms on the website may be mandatory or optional.

Where information is necessary for EMKA MED to respond to a request, this will be indicated on the relevant form.

Failure to provide mandatory information may prevent EMKA MED from properly processing the user’s request.

5. Consent

Where the processing of personal data is based on the individual’s consent, such consent will be obtained expressly and in accordance with applicable Tunisian regulations.

Users may withdraw their consent where the processing is based on consent. Such withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. Data Recipients

Personal data collected through the website is primarily intended for authorized personnel within EMKA MED who need access to such information in order to process requests.

Data may also be shared, where necessary, with technical service providers involved in the operation, maintenance, security or hosting of the website, to the extent necessary for them to perform their services.

EMKA MED does not sell or rent users’ personal data for commercial purposes.

Personal data will only be disclosed to third parties in accordance with applicable regulations or where necessary to achieve the purposes described in this Privacy Policy.

7. International Data Transfers

Certain technical service providers used to operate the website may be located outside Tunisia or may process certain data from another country.

Where personal data may be transferred internationally, EMKA MED ensures compliance with the requirements of applicable Tunisian regulations and with any procedures required by the National Authority for the Protection of Personal Data (INPDP).

Where applicable, users will be informed of the country or countries concerned and the conditions applicable to the transfer.

8. Data Retention

EMKA MED retains personal data only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by applicable legal and regulatory obligations.

Personal data submitted through the contact form is retained for the time necessary to process the request and, where applicable, to manage the ongoing relationship with the user.

Once the applicable retention period has expired, the data will be deleted, anonymized or archived where legally required.

9. Data Security

EMKA MED implements appropriate technical and organizational measures to protect personal data against loss, destruction, alteration, unauthorized access or any other unauthorized processing.

Access to personal data is restricted to individuals who are authorized to access it as part of their professional duties.

However, no computer system or transmission of data over the Internet can be considered completely secure. EMKA MED therefore cannot guarantee the absolute security of data transmitted over the Internet.

10. Rights of Data Subjects

In accordance with applicable Tunisian data protection regulations, individuals have, subject to the conditions provided by law, rights relating to their personal data.

These rights may include:

The right to be informed about the processing of their personal data;
The right to access their personal data;
The right to request the correction of inaccurate or incomplete data;
The right to request, where legally applicable, the deletion of or cessation of processing of certain data;
The right to object to certain processing activities;
The right to withdraw consent where processing is based on consent.

These rights are exercised in accordance with the conditions and limitations provided by applicable Tunisian legislation.

11. Exercising Your Rights

For any request concerning your personal data or to exercise your rights, you may contact EMKA MED at:

EMKA MED
Rue Albdallah Farhat
Ourdanine
5010 Monastir, Tunisia

Email: sami.ben.mansour@emkaelec.com
Phone: +216 99 851 200

In order to protect personal data, EMKA MED may request proof of identity where necessary to verify the identity of the person making the request.

12. Cookies

The website may use cookies or similar technologies that are necessary for its operation, security and, where applicable, audience measurement.

Cookies that are strictly necessary for the operation of the website may be used without requiring the same type of consent as cookies used for audience measurement, advertising or tracking purposes.

Where cookies or similar technologies require the user’s consent, the user will be informed and will be able to express their preferences through the mechanisms provided on the website.

Users may also configure their web browser to control or delete certain cookies.

13. Third-Party Services

The website may, where applicable, incorporate services or content provided by third-party providers, including audience analytics, mapping, video, social media or security services.

The use of such services may result in the processing of certain data, including technical data or information relating to browsing activity.

Where such services involve the processing of personal data or international data transfers, EMKA MED will take the measures and complete the formalities required under applicable regulations.

The services actually used on the website may be identified, where applicable, in the Cookie Policy or in the information displayed when such services are activated.